These terms apply to every booking made through the oktoreal.gr website or by direct contact with OKTO. The website and booking services are managed by “REAL GREEK ESTATE S.A.” For full company details, please refer to the website’s Terms of Use.

By submitting a booking or making a payment, the customer declares that they have read and accept these Booking, Payment & Cancellation Terms, as well as the website’s Terms of Use.

1. Booking Process

The customer selects the residence, dates of stay, and other booking details via the website’s booking form or by contacting OKTO.

Submitting a booking request and paying the required amount are not considered a final booking on their own. The booking is considered confirmed only after successful completion of the required payment and the sending of a booking confirmation by OKTO via email.

In case of payment failure, cancellation, or non-completion, the booking is not confirmed, and OKTO may release the residence’s availability.

2. Payments

Online payments are made through the secure environment of the payment provider Stripe, using a credit or debit card or any other available payment method supported during the booking process.

For bookings made at least 7 calendar days before the arrival date, the customer pays a deposit at the time of booking. The amount or percentage of the deposit is displayed during the booking process or stated in the booking confirmation.

The remaining amount is paid at a later time, via a secure payment link sent by OKTO to the customer’s email. Payment must be made within the deadline specified in the relevant email or, in any case, before arrival, according to OKTO’s instructions.

For bookings made less than 7 calendar days before the arrival date, immediate payment of the full amount is required at the time of booking.

OKTO does not store full credit or debit card details on its servers. Payment data processing is carried out by Stripe, according to its terms and policies. OKTO may also offer other payment methods, such as bank transfer, if this is displayed during the booking process or agreed upon in writing with the customer.

3. Booking Modification

The customer may request a change of dates, residence, or other booking details, subject to availability. Any modification request must be sent in writing to reservations@oktoreal.gr.

The modification is valid only after written confirmation from OKTO. If the change results in a price difference, the customer is informed before the final confirmation of the modification.

4. Cancellation Policy

Unless a special term has been agreed upon for a specific offer or price, the following cancellation policy applies:

• Free cancellation: If the cancellation is made at least 21 full calendar days before the arrival date, the amount paid will be refunded.
• Cancellation less than 21 and at least 7 calendar days before arrival: The deposit is non-refundable and will be retained as compensation. If an amount greater than the deposit has been paid, any additional amount will be refunded.
• Cancellation less than 7 calendar days before arrival or no-show: 100% of the total booking amount will be charged, and no amounts already paid will be refunded.
• Early departure: In case of departure before the scheduled departure date, no refunds will be issued for unused nights.

Refunds, where applicable, are generally made via the same payment method used for the original transaction. The time it takes for the refund to appear may vary depending on the payment provider and the customer’s bank.

5. Arrival and Departure

• Arrival (check-in): after 3:00 PM.
• Departure (check-out): by 11:00 AM.

Early arrival or late departure is possible only by prior written arrangement and subject to availability.

6. Guest Responsibility and Use of Residence

The guest must use the residence with care, respect the space, equipment, and house rules, and return the residence in good condition.

Any damage, destruction, or loss of equipment due to the guest’s fault may be charged to the guest. OKTO is not responsible for the loss, damage, or theft of the guest’s personal belongings, unless otherwise provided by mandatory legal provisions.

7. Right of Withdrawal

According to current legislation on distance contracts, the right of withdrawal does not apply to accommodation services when the contract specifies a particular date or period of performance.

For clarity and customer service, in case of booking cancellation, the Cancellation Policy stated in section 4 of these terms applies.

8. Contact

For any questions regarding booking, payment, settlement, modification, or cancellation, you can contact OKTO at reservations@oktoreal.gr or by phone at (+30) 273 1131 197.

9. Amendments to the Terms

OKTO may amend these terms when required, for example, due to changes in services, the booking process, payment methods, or legislation. Each new version is published on the website and is effective from its publication date, unless otherwise specified.